Orders:

Orders received between Monday through Friday 5pm (BST) will be processed within 24-48 hrs pending item availability and payment verification. Orders placed after Friday 5pm (BST) will begin processing the following business day (excluding Public Holidays).

Deliveries:

For free world wide deliveries via Royal Mail Recorded Delivery click here.

Express UK Shipping (1-2 days) - £15.00

Express Worldwide Shipping (2-10 days) - £25.00

Returns:

Returns for items are accepted for full refund or credit. Credit will be valid for 60 days from date of issue.

All customers who wish to return their orders should contact returns@storeybystorey.com to notify us of your request. Return and exchange items MUST be received by StoreyByStorey within 40 days of purchase date. For items received after this time period, we reserve the right to deny the return or exchange. Please note that all sale and promotional items are FINAL SALE and cannot be returned or exchanged.

All returns and exchanges must be shipped via traceable and insured mail. Return and exchange items must be UNWORN and in original packaging.Once we receive your return package, your refund will be processed in the original form of payment within 5 business days. You will be notified via email when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.

Processing time for an exchange item is also 5 days depending on item availability.

Please Note: Shipping and handling charges are not refundable.